Vr7 group Privacy Policy – User Data Protection

Vr7 group Privacy Policy – Full Text

Vr7 group ("the Company", "we", "us") takes our responsibility to protect the privacy and personal information of every user on our platform seriously. This Privacy Policy clearly explains how we collect, use, store, disclose, and protect your personal information when you use our website vr7group.click and all related services.

By registering an account or continuing to use the vr7 group platform, you consent to the collection and use of your information as described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our platform and contact us for further enquiries.

1. Information We Collect

In providing the vr7 group platform services, we collect several categories of personal information depending on how you interact with us:

a) Information You Provide Directly

• Full name as stated on your identification document (MyKad).
• An active email address and a Malaysian mobile number.
• Date of birth for age verification (18 and above).
• Current residential address in Malaysia.
• Payment method details such as bank account numbers, phone numbers linked to Touch 'n Go eWallet, GrabPay, Boost, or ShopeePay.
• Copies of identity documents (MyKad) and other supporting documents as part of the KYC (Know Your Customer) verification process.
• Transaction history for deposits and withdrawals on the platform.

b) Automatically Collected Information

• The IP address of your device when accessing the platform.
• Web browser type, operating system, and device information.
• Log data recording the time and date of access, pages visited, and actions taken on the platform.
• Cookie data and similar tracking technologies to enhance the user experience.
• Geolocation data based on IP address to verify that users are within the permitted service area.

c) Information from Third Parties

• Identity verification from an approved KYC service provider.
• Transaction information from payment providers such as FPX (via Maybank2u, CIMB Clicks, and other local banks), DuitNow, and eWallet providers.
• Fraud prevention information sourced from security monitoring services.

2. Purpose of Using Personal Information

Vr7 group uses the personal information we collect solely for the following purposes:

• Account Management: Creating, verifying, and managing your user account, including any required KYC processes.
• Transaction Processing: Processing deposits, withdrawals, and all other financial transactions on the platform in MYR (Malaysian Ringgit) via supported local payment methods.
• Customer Service: Responding to inquiries, complaints, and support requests submitted to us via live chat or email.
• Security & Fraud Prevention: Identify, investigate, and prevent fraudulent activity, money laundering, hacking, and any other unlawful activity on the platform.
• Service Improvement: Analysing usage patterns to improve the functionality, design, and overall user experience of the vr7 group platform.
• Legal Compliance: Complying with applicable laws, regulations, and court orders in Malaysia.
• Marketing Communications: Sending information about promotions, bonus offers, and service updates — only where you have given consent to receive such communications.

3. Cookie Policy

The VR7 Group platform uses cookies and similar tracking technologies to enhance your experience. Cookies are small files stored on your device when you visit our website. We use the following types of cookies:

• Essential Cookies: Required for core platform functions such as login authentication and session security. These cookies cannot be disabled.
• Performance Cookies: Helps us understand how users interact with the platform for technical improvement purposes.
• Functional Cookies: Saving your preferences such as language and display settings to provide a more personalised experience.
• Analytics Cookies: Used to analyze platform traffic and usage patterns in aggregate, anonymous form.

You can manage or disable cookies through your web browser settings. Please note, however, that disabling certain cookies may affect the functionality of the vr7 group platform.

4. Disclosure of Information to Third Parties

Vr7 group will not sell, rent, or trade your personal information to third parties for their own marketing purposes. However, we may share your information in limited circumstances as follows:

• Service Providers: Third-party companies that assist us in operating the platform, including payment technology providers (FPX, DuitNow, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay), server hosting providers, and KYC service providers. All such providers are bound by strict confidentiality agreements.
• Legal Requirements: Where required by Malaysian law, court order, regulatory body, or authorised law enforcement agency.
• Protection of Rights: Where we believe disclosure is necessary to protect the rights, property, or safety of vr7 group, our users, or the general public.
• Business Transfer: In the event of a merger, acquisition, or sale of company assets, user information may be transferred as part of those business assets, with prior notice given to users.

5. Personal Information Security

We implement appropriate technical and organisational security measures to protect your personal information from unauthorised access, loss, destruction, or disclosure. These measures include:

• Data encryption in transit using TLS/SSL 256-bit protocols.
• Encryption of data stored within our databases.
• Strict access controls — only authorised personnel may access user data, and only for legitimate purposes.
• Regular security audits and independent penetration testing.
• Continuous monitoring to detect suspicious activity or security breaches.
• Mandatory cybersecurity training for all staff who handle user data.

While we make every effort to protect your data, no system is 100% secure. In the event of a data breach that may affect you, we will notify you within a reasonable timeframe in accordance with applicable legal requirements.

6. Data Retention Period

VR7 Group retains your personal information for as long as your account remains active or as long as necessary to provide services to you. Following account closure, we may retain certain data for an additional period as outlined below:

• Financial transaction data: retained for up to 7 years for legal compliance and audit purposes.
• Customer support communication logs: retained for up to 3 years.
• KYC verification records: retained for up to 5 years after account closure.
• Log and analytics data: retained in anonymized form for up to 2 years.

7. Your Rights as a User

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and vr7 group's Privacy Policy, you have the following rights regarding your personal information:

• Right to Access: You have the right to request a copy of the personal information we hold about you.
• Right to Rectification: You have the right to request that we correct or update any information that is inaccurate or incomplete.
• Right to Erasure: You may request the deletion of your personal data, subject to applicable legal and operational requirements.
• Right to Object to Processing: You have the right to object to the processing of your data for direct marketing purposes at any time.
• Right to Withdraw Consent: Where the processing of your data is based on consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to the withdrawal.

To exercise any of the rights above, please contact the vr7 group support team by email at support@vr7group.click or via our platform's live chat. We will process your request within 14 business days.

8. International Data Transfers

In certain circumstances, your personal information may be processed or stored on servers located outside Malaysia for platform operational purposes. In such cases, vr7 group ensures that any such data transfers are carried out with safeguards equivalent to Malaysian data protection standards, including through appropriate data transfer agreements with the relevant service providers.

9. Children's Privacy

The vr7 group platform is strictly for users aged 18 and above. We do not knowingly collect or process personal information from individuals under the age of 18. Should we discover that we have collected information from a minor, we will promptly delete that information and close the relevant account. Parents or guardians who become aware that their child has registered on our platform are urged to contact us immediately.

10. Links to Other Websites

The vr7 group platform may contain links to other websites for user convenience. Please note that we are not responsible for the privacy practices or content of those websites. We recommend reading the privacy policy of every website you visit.

11. Changes to This Privacy Policy

Vr7 group reserves the right to modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business needs. Any material changes will be communicated to you via a prominent notice on our website or by email to the address registered with your account, at least 14 days before the changes take effect. Your continued use of the platform after the effective date of any changes constitutes your acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions, concerns, or complaints regarding the vr7 group Privacy Policy or how we handle your personal information, please contact our Data Privacy Officer at:

• Email: support@vr7group.click
• Live Chat: Available 24 hours a day, 7 days a week via the vr7 group platform

We are committed to responding to all privacy-related enquiries within 3 business days and resolving any complaints within 30 business days. We value your trust and are dedicated to protecting your privacy to the fullest extent.